Development and implementation of an automated medical information system for a large network of clinics

Our customer: Network of commercial clinics
Context: High costs, poor record keeping standards

Lack of criteria for evaluating the completion of medical records (MR)

Need to create a single interface for doctors and experts
Industry: Medical care

Objectives: To ensure quality control over the completion of medical documentation as part of patients’ medical records, thereby reducing penalties imposed by insurance companies for errors in filling out medical records.

Tasks

Solution

Result

Create and implement an automated medical data control system in clinical work
Improve the quality of customer experience, increase the efficiency of services provided and the accuracy of compliance with treatment protocols
Formalize requirements for data entered into documentation to simplify its use in the MIS, relieve staff from performing routine functions
Develop a mainframe interface for doctors filling out medical records and experts checking the quality of their completion
Reduce fines from insurance and supervisory agencies for errors in documentation

Tasks

Solution

Result

Processes and requirements were analyzed and internal administrative documents were studied
Based on the information received, syntactic analysis and ETL tools for processing medical records were developed
The MIS «Medialog» was integrated with the primary source of medical records
A position of quality control administrator was established
The process of checks and analytics was automated in real time

Tasks

Solution

Result

A rule base has been created on the basis of client documentation
A three-level automated medical data control system has been implemented:
- Basic: document availability, quality of completion, data validation, deadlines, completeness of data, etc.
- Comprehensive: links, consistency control, verification of attached documents (including graphics), etc.
- Expert: expertise, treatment protocols, assessment of prescription adequacy, study interpretation, etc.

Implementing the Medical Information System (MIS) has significantly improved quality control, reduced routine staff workload, improved service quality, cut time losses and lowered the likelihood of diagnostic and therapeutic errors.
The number of checks performed by the system is equivalent to the work of 34 full-time experts over the course of a month

TO PROJECTS