Digital transformation of a major bank in Central Asia

Expert analysis of the Bank’s IT landscape revealed a number of pain points and potential areas for optimization:

• Low levels of automation leading to limitations in scalability and operational efficiency
• Dependence of customer services on legacy back-end systems and external services, complicating integration and data management
• Limited omnichannel, creating a gap between customer interaction channels
• Imbalanced composition of IT teams, lack of key digital transformation skills
• Outdated equipment and inadequate infrastructure, reducing the reliability and speed of data processing

A comprehensive IT strategy of six key areas has been designed:

1. Omnichannel platform – an integrated client space, optimized business logic, modular architecture for flexible scaling
2. Development of the integration bus — simplifying integrations between systems, reducing costs and services duplication
3. Modernization of ERP and HR systems — assessment of current solutions and development of transformation scenarios to upgrade the personnel and resource management efficiency
4. Transformation of legacy ABC — gradual transition to micro service architecture, use of modern technologies and improvement of the integration platform
5. Product Catalog introduction — accelerating new product launches, reducing operational costs, and improving customer experience
6. Infrastructure optimization — deployment of proactive monitoring, use of database clustering, and upgrade of resource management