Incident analytics for a large retailer
An automatic customer inquiry classifier has been developed using NLP methods
>
Axellect implements comprehensive projects to deploy world-class IT solutions
                based on SAP ERP, AI and Big Data, custom development, Cloud, CX, and more.
                Explore some of the successful projects we have delivered
                    
                An automatic customer inquiry classifier has been developed using NLP methods
>
                    
                A single source of up‑to‑date, comprehensive, and reliable information on all aspects of the business has been created to enable prompt decision-making
>
                    
                A software product has been developed to find the optimum of the optimization objective function
>
                    
                Ensured convenient access to products, increased turnover, average monthly revenue, and customer satisfaction
>
                    
                A model for optimizing smelting routes has been developed, along with an interface for tracking actual routes and highlighting deviations
>
                    
                A platform has been implemented based on the 'Analytics as a Service' model, enabling remote, automatic monitoring of the power transmission line area
>
                    
                Developed an effective digital model of key processes, improved the accuracy of technology compliance and process safety
>
                    
                Provided store ratings based on customer satisfaction, identified key issues and assessed the speed and quality of staff responses to reviews
>
                    
                Created an intelligent analytical monitoring system and improved the visibility, information content, and efficiency of the data
>
                    
                Implemented a Medical Information System and developed a database of rules based on documentation
>
                    
                Based on the research, Axellect experts have developed a set of recommendations and proposed an IT transformation for the bank in six key areas
>
                    
                A roadmap for the transition, risks analysis and a technical task prepared for the subsequent stages of transformation
>
                    
                Designed, optimized, and implemented an end‑to‑end solution, significantly enhancing the bank’s IT landscape efficiency
>
                    
                Conducted business analysis, developed and launched a loan pipeline that reduced application processing time to just 40 seconds
>
                    
                Successfully merged two large‑scale banks with minimal impact on customer experience
>